WE’RE HERE TO HELP
You can report any maintenance issues in your property using our online portal, which can be accessed here. The portal allows tenants to report maintenance issues quickly and conveniently. You can attach a photo or video, which will allow us and the contractor, to quickly diagnose the issue. The portal tracks all your reported issues, and it also allows you to communicate directly with the property manager, and the contractor appointed to carry out any repairs.
We would encourage you to bookmark the web page in case you need to use it in the future.
Please be aware that you should only phone the Emergency Contractor lines in the event of a true emergency and that you could be responsible for any fees incurred if there is not an immediate risk to your safety.:-
- Health & safety;
- The structure of the building; or
- The security of the property.
- An electrical problem, a burst pipe, or a roof or ceiling leak that at least fills a household bucket overnight (Speak with the owner or occupant of the other property if the leak originated there because they are responsible for making the necessary repairs).
- Blocked toilet (Only if property has no other toilet)
- Sewage leaking into a property through a leaking soil pipe or a blocked drain
- No heating or hot water between 1st October and 31st March only or at any time of year if there is a vulnerable person in the property (New born or someone who is elderly or disabled)
- Broken window, door, or lock (Only if it makes the property insecure)
- Electrical appliance burning or smoking
- Complete or partial power outage inside the building; nevertheless, check the switches on the consumer unit first (Please where possible check with neighbours to see if it affects other homes and if so contact SP Energy Networks on 0800 092 9290)
- Kitchen sink does not have cold water (Please where possible check with neighbours to see if it affects other homes and if so contact Scottish Water on 08000 778 778)
- The carbon monoxide detector is beeping or there is a gas smell. (In this situation, dial 0800 111 999 to contact the National Gas Emergency Service right away).
How to report a repair:
Phone number: AMR Builders & Maintenance on 0800 699 0690 (Monday – Friday 9am – 5pm).
Email: info@amrbuilder.co.uk
Please include the following:
– What is the problem?
– Photos of the issue
– Address of property
– Your contact details
In the case of an emergency please refer to our emergency section.